♥ zaclene

Mbs stay with my dad & mum, just nice there is national day rehearsal on that day & our hotel room is facing the city view thus we can watch the firework in our room =)

manage to get a bigger room =)

different design of MBS room key…

*** Something i wanted to say bat mbs, i m quite disappointed with their services.

During one of the stay at MBS i wanted to shower(9.30am) and prepare to check out(11pm) but there is no water so we called to front desk. So they send someone to service it it took abt 1hrs+ after they repair finish the water it flow out is yellow =.= so we called again & they came up & repair too abt 15mins so we called for later check out they extend us for another one hr and that it… they did not apologise or initiate to extend out check out time due to the incident.
Dear's mum book a room on 28dec Friday, but we went down the staff told us she booked on 29Dec Sat which is show on the comp but Dear's mum is very confirmed that she book on 28Dec but the person say it is on 29Dec & there is no more room on 28Dec… Dear's mum was very angry coz she did called back to confirm the date is n 28Dec before we came down, so she insisted to ask them check the phone tracking… so they did and ask us go walk ard and will called our hp after the result. Again they didn't initiate to check before we asked. so they expect us to leave n come back again? at least do something to find out what is happening before ask us to leave n come back tml!!!! so we went to had our dinner while waiting. Lata they called and told us is their mistake, they enter wrongly the date =.= from 3.30pm we reached till 6pm then finally we check in. They don't seem apologetic at all. And when dear's mum is complaining that she confirm she booked 28dec and she did call and confirm again but the staff just simply ignore her.. so that is the service?

Hopefully they can change better in their customer services to make MBS a better place for tourist/ local to enjoy their stay.

Labels: hotelstay